At Rentopay, we strive to provide our customers with the best service possible. We understand that sometimes, things may not go as planned, and in those rare instances, we have outlined the following return and refund policy to ensure a smooth and transparent process for everyone.
Please take a moment to read and understand our policy to avoid any confusion. By placing an order with Rentopay, you agree to the terms and conditions stated in this policy.
1. Order Fulfillment and Cancellations
We make every effort to fulfill your order as per the specifications and timelines provided at the time of placing the order. However, in some cases, due to unavoidable circumstances or situations beyond our control, it might not be possible to process your order. If the order is not shipped by Rentopay or its affiliated seller for any reason, the order will be canceled and the amount paid will be refunded.
2. Return and Refund Conditions
If the product you receive is damaged, faulty, or partially delivered, or if you receive the wrong product, you can request a refund. Please note the following conditions for refunds:
- Product Fault or Damage: If the product delivered to you is damaged, faulty, or not functioning as expected, we will process a refund after verification of the issue.
- Wrong Product Delivered: If you receive a product different from what you ordered, we will arrange for the correct product to be shipped to you. If that is not possible, we will issue a full refund.
- Partial Order: In case of partial delivery, please contact our support team immediately, and we will ensure the remaining items are delivered, or a refund will be processed.
3. Exclusions and Non-Refundable Situations
There are certain situations where we may refuse to process a refund. These include:
- Product Condition: If the product is returned in a broken, heavily damaged, or unusable condition due to misuse, or it has visible scratches or damages not caused by Rentopay, a refund will not be processed.
- Return Timelines: Products must be returned within the designated return period, which will be specified at the time of the order. Failure to initiate the return within this period may result in a refusal of the refund.
- Warranty Period: If the concern is raised beyond the product’s warranty period, we may not process a refund. It is essential to report any issues within the warranty duration to be eligible for returns or refunds.
- Missing Accessories: Products returned must include all accessories and freebies (if any) that were part of the original order. If the order is returned incomplete, the refund may be denied or deducted accordingly.
4. Refund Process
Once the returned product has been received and inspected by our team, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that processing times may vary based on your bank or payment provider.
5. How to Initiate a Return or Refund
To initiate a return or request a refund, please follow these steps:
- Contact Us: Notify our customer support team at [customer support email/phone] within the warranty period or the return period specified during the order.
- Provide Details: Share the details of your order, along with the reason for the return or refund request, and include any supporting documentation (images of product fault, etc.).
- Return the Product: After our team reviews your request, they will guide you on how to return the product. Please ensure the product is in its original packaging and includes all accessories.
- Refund Confirmation: Once we receive the returned product and verify its condition, we will notify you of the refund approval. The refund will be processed within the stipulated time.
6. Shipping Costs for Returns
- In cases where the return is due to a fault from our side (wrong product, damaged item, etc.), we will bear the return shipping costs.
- If the return is initiated for any other reason, the customer may be responsible for paying the return shipping costs. These costs are non-refundable.
7. Changes to This Policy
Rentopay reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting. We encourage you to review this policy periodically for any updates.
For any additional questions or concerns regarding our Return and Refund Policy, please reach out to our support team at [info@rentopay.in] or call us at [+91 9324903477].